Welcome to Ummate, your premier destination for unique and thoughtful gifts. Before you embark on your journey of gifting excellence, please take a moment to read and understand our Terms and Conditions.
- Order Acceptance and Cancellation:
- All orders are subject to acceptance by Ummate. We reserve the right to cancel or refuse any order for any reason at any time.
- Payment Terms:
- All payments must be made in the currency specified during the checkout process. Ummate accepts various payment methods, and transactions are securely processed.
- Shipping and Delivery:
- Ummate aims to process and dispatch orders promptly. However, delivery times may vary based on your location and shipping method. We are not responsible for any delays caused by unforeseen circumstances.
- Return Policy:
- We understand the importance of satisfaction in gifting. Therefore, we only accept returns if the purchased item is damaged. To initiate a return, please contact our customer service representative within 2 working days from the date of delivery.
- Returns will only be accepted after authentication with our customer service representative.
- Damaged items must be returned in their original packaging with all accessories and documentation.
- In case of a return, the customer has the option to:
- Exchange the damaged item for a new one.
- Adjust the purchase amount by selecting other items of equivalent value.
- Opt for a credit note, which can be used for future purchases.
- Refund Policy:
- Refunds will only be issued for damaged items that cannot be replaced or exchanged.
- The refund will be processed using the original payment method within a reasonable timeframe.
- Cancellation of Orders:
- Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before confirming the purchase.
- Privacy and Security:
- Ummate is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information.
- Intellectual Property:
- All content on the Ummate website, including but not limited to text, images, logos, and trademarks, is the property of Ummate or its affiliates. Unauthorized use is strictly prohibited.
- Contact Information:
- For any inquiries, concerns, or assistance, please reach out to our customer service team at contact@ummate.com.
By placing an order on Ummate, you agree to abide by these Terms and Conditions. Ummate reserves the right to update or modify these terms at any time without prior notice. It is the responsibility of the customer to stay informed about any changes.